General Terms and Conditions - Casa Santangelo Suites
1. Purpose
These general terms govern the online sale of hospitality services offered by Casa Santangelo Suites through its website. Confirmation of the booking implies full acceptance of these terms.
2. Bookings
Reservations can be made directly through the website, via online form, or through partner channels.
Personal data required to confirm the stay will be requested at the time of booking.
The booking is considered valid only after receipt of written confirmation by e-mail.
3. Prices
All prices are expressed in euros (€).
Any city tax is not included and must be paid directly on site.
The total price indicated at the time of booking is binding.
4. Payments
For non-refundable rate bookings, the total amount of the stay is charged immediately at the time of booking.
For refundable rate bookings, a credit card is required as a guarantee.
The total amount of the stay will be charged 10 days prior to the arrival date.
The main electronic payment methods are accepted (credit card).
5. Cancellation policies
Non-refundable rate
Non-refundable rate bookings include a 2-hour cooling-off period from the booking confirmation.
In case of cancellation within 2 hours of booking, the guest is entitled to a refund of 95% of the amount paid.
After the 2-hour period, the amount paid is non-refundable under any circumstances, regardless of the cancellation date, no-show, or early departure.
Refundable rate
Refundable rate bookings can be cancelled free of charge up to 7 days before the arrival date.
In case of cancellation made at least 7 days prior to the arrival date, the amount will be fully refunded.
In case of cancellation made within 6 days prior to the arrival date, no-show, or early departure, the total amount of the stay will be retained.
6. Check-in and Check-out
Check-in: from 3:00 PM to 8:00 PM.
Check-out: by 11:00 AM.
Arrivals or departures outside standard hours must be arranged in advance and may incur an additional fee.
7. Guest Obligations
Guests agree to:
use rooms and common areas with care and respect;
comply with the property’s internal rules;
not exceed the maximum number of guests stated in the booking.
Any damages caused to the property must be compensated.
8. Liability
The property is not responsible for loss, theft, or damage to guests’ personal belongings.
The liability of the establishment is limited to the value of the stay paid.
9. Force Majeure
Casa Santangelo is not responsible for failure to provide services in cases of force majeure (e.g., natural disasters, strikes, health emergencies).
10. Privacy
Personal data is processed in accordance with EU Regulation 679/2016 (GDPR). Full information is available in the dedicated section of the website.
11. Governing Law and Jurisdiction
These terms are governed by Italian law. Any dispute shall be submitted to the competent court where the property is located, unless otherwise agreed between the parties.
